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Experienced and full-time service engineers are available 24 hours a day to provide remote question answering and troubleshooting services.
Arrive at the customer site to solve the problem, depending on the distance of the user's location from the service network.
For partners and end customers, provide product knowledge training of Shenzhen Trony Group Company, conducted by our professional senior engineers, including product installation, product use, monitoring photovoltaic platform use, FAQ and other knowledge training.
During the product warranty period, the corresponding level and scope of warranty services can be provided. Outside the product warranty period, please refer to the "Shenzhen Trony Group After-sales Service Terms".
1.Check the grid voltage;
2. If the grid voltage has returned to the allowable range and the fault message still exists, contact the manufacturer to solve it.
1.Check the grid voltage;
2. If the grid voltage has returned to the allowable range and the fault message still exists, contact the manufacturer to solve it.
1.Check the grid voltage;
2. If the grid voltage has returned to the allowable range and the fault message still exists, contact the manufacturer to solve it.
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